SHIPPING POLICY

What are the shipping costs?

Within Australia:

Free shipping on orders over $60 AUD (via courier 3 - 5 business days once dispatched)

$8.95 AUD shipping on orders under $60 AUD (via courier 3 - 5 business days once dispatched)

Please allow extra days for delivery to rural addresses. 

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.


How long does it take for my order to be processed?

We aim to ship goods within 2 business days of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday.

RETURN POLICY

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please ensure to include your Name & Order Number on any return so that we can process this efficiently for you and goods must also be sent via Tracked Courier.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ribbonie.au@gmail.com. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

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